Terms of Service

These Terms are the agreement between you and Arkstasis, which operates Plekko. They apply whenever you use the Plekko app or website. Please also read our Privacy Notice, which explains what we do with your data.

How this agreement is made. Your agreement with Plekko is formed when you complete registration and confirm that you accept these Terms. Before you confirm, you can review and correct anything you have entered by going back through the registration screens. These Terms are provided in English, which is the language of your agreement with us and of all communication about your account. Before you accept, you can download and keep a copy of the exact version you are agreeing to. After you accept, that version stays available to you in the app under Profile → Legal. Each version carries a version number and date so you can always tell which one applies to you.

If you do not agree with these Terms, please do not use Plekko.

• You must be 16 years or older.
• You must have a mailbox at a participating university in the Netherlands on our list, and you must verify it. This verification is what gives you access to Plekko — without it, an account cannot be completed. If your university is missing, email support@plekko.eu and we will look at adding it within the Netherlands launch scope.
• One person, one account. Please do not share your account or your sign-in details.
• You must not be banned from Plekko under section 12.

We do not ask for your date of birth, and verifying a university email address does not verify your age.

Where Plekko is available. Plekko is offered to students at participating universities in the Netherlands, and is distributed through the Netherlands App Store and Google Play storefronts. We are not offering the service in other countries yet.

Plekko helps students at participating universities in the Netherlands find rooms and flatmates, buy and sell second-hand items with each other, discover student deals and events, and keep track of university information and a move-in checklist.

Plekko is a place where students find each other. It is not a party to what they agree. Specifically, Plekko does not:

• own, let, rent out or sublet any property;
• act as a landlord, letting agent, estate agent, property manager or guarantor;
• buy, sell, ship or hold any marketplace item;
• handle payments of any kind, or hold money on anyone's behalf;
• endorse any user, listing, deal, organisation or event.

User listings are written by the student or organisation identified on them. Plekko also publishes clearly identified editorial and official-source information, such as selected deals, events and university resources.

You keep ownership of everything you post. You give Plekko a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display and — where necessary — moderate the listings, photographs, profile content and messages you send through Plekko, solely in order to operate the service and keep it safe. This includes letting the service providers listed in our Privacy Notice carry out that hosting, delivery and automated safety scanning on our behalf. It gives us no right to use your content for advertising or to license it to anyone else. The licence ends when you delete the content or your account, apart from what we must keep under section 11.

When you upload something, you confirm that:

• it is yours to share;
• it is accurate — in particular the details, condition and price of a room or an item;
• it is lawful: no infringement of anyone's rights, no fraud, no scams, no illegal goods;
• it does not show a child, other than yourself if you are under 18;
• it follows our community rules in section 8.

5.1 Plekko is a venue, not a party. Sales are concluded directly between the two students involved. Plekko's marketplace is intended for private sellers, and Plekko is never a party to a sale.

Where both people are private individuals — which is what section 5.2 requires — EU and Dutch consumer-protection law does not apply to the sale: there is no statutory 14-day right of withdrawal, none of the consumer guarantees that apply when you buy from a business, and no reversed burden of proof if something turns out to be faulty. Ordinary Dutch contract law still applies — an item must be what the seller said it was — and any dispute is between buyer and seller.

Our rules cannot change someone's legal status. If a seller is in fact acting in the course of a business, mandatory consumer law may apply to that sale even though these Terms prohibit business selling, and that seller may owe you the rights described above. If you believe that has happened, tell us at support@plekko.eu. We will remove the listing and may suspend the account, and you may also have rights directly against that seller.

5.2 Private sales only. Plekko's marketplace is for private, occasional sales between students. You may not use it to sell in the course of a business, trade, craft or profession, and you may not use it to resell goods you obtained in order to sell them on. We may remove listings and suspend accounts that do.

5.3 No payments through Plekko. Payment is arranged directly between you and the other student, outside Plekko. We have no visibility of payments and cannot recover money, reverse a transfer or act as an escrow.

5.4 Problems with an item. Refunds, returns and faults are between buyer and seller. We may suspend an account after repeated complaints, but we do not arbitrate disputes and we cannot guarantee anyone a refund.

5.5 What may not be sold. No alcohol, tobacco, nicotine products, drugs, medicines, weapons, ammunition, hazardous goods, counterfeit or stolen goods, live animals, adult material, or anything whose sale is unlawful. You may not offer, seek or advertise products that are subject to a public safety recall. You may not sell services that would break the law.

6.1 Plekko is not a landlord, letting agent, estate agent or property manager, and takes no fee of any kind from a room listing or from anyone who responds to one. Listings are written and published by users.

6.2 We do not carry out background checks, credit checks, income checks or identity checks beyond verifying a university email address.

6.3 Any tenancy or sublet is agreed directly between the people involved. Plekko is not a party to it, does not draft it and does not sign it.

6.4 Take your time. Ask to see a room in person before agreeing anything, read the contract, and never pay a deposit or a "viewing fee" to someone you have not met. Plekko will never ask you to pay to unlock a listing or a viewing, and nobody legitimately acting through Plekko will either.

6.5 The move-in inventory you can generate is a record built from what you enter. It is not a legal document and we make no claim about whether a court would accept it.

Room listings are shown cheapest rent first, then oldest first. Marketplace items are shown newest first. Deals can be sorted by "featured", "newest" or "ending soon"; "newest" is the default, and "featured" reflects a manual editorial ordering chosen by Plekko.

No one can pay Plekko for a higher position in any list, and we do not personalise the order based on your behaviour.

You agree not to:

• harass, threaten, bully or discriminate against anyone, including on grounds of race, nationality, religion, sex, sexual orientation, gender identity, disability or age;
• publish room listings with selection criteria that exclude people on those grounds. Wording such as "Dutch students only" or "no internationals" is not allowed and will be removed;
• post sexual content, hate speech, violent imagery, or any content that sexualises a child;
• scam, defraud or impersonate anyone, or invent urgency, scarcity or authority to pressure someone;
• ask another user to move off Plekko in order to collect their personal details or their money;
• use Plekko for commercial spam, chain schemes or unsolicited marketing;
• get around a moderation decision, a suspension or a ban;
• scrape, reverse-engineer or systematically copy Plekko's data, other than through the formal data-access process;
• bypass the university email requirement, or share an account.

9.1 Our contact points. Under Regulation (EU) 2022/2065 (the Digital Services Act), our single point of contact for users is dsa@plekko.eu (Article 12), and our single point of contact for Member State authorities, the European Commission and the Board is the same address (Article 11). As required by Article 11(3), communications with that contact point may be made in Dutch or English.

9.2 Reporting something. You can report a listing or a profile using the report control shown next to it. To report a specific message, email dsa@plekko.eu with the username and roughly when it was sent, and we will find it. You can also block another user at any time from within the conversation. To help us act, a report should say what is wrong and why you believe the content is unlawful or breaks these Terms, where exactly the content is, your name and email address, and confirm that your report is made in good faith and is accurate as far as you know. You may report anonymously by email, but that may limit what we can tell you afterwards.

9.3 What happens next. We confirm receipt of every report without undue delay. We assess reports in a timely, diligent, non-arbitrary and objective way. We tell you the outcome and how to challenge it.

Automated publication checks. Before a draft is published, Plekko uses deterministic checks for required fields and permitted values and automated tools for image safety. Room-seeker photos are checked for exactly one detectable face per photo without identifying or comparing faces, and room-seeker introductions are checked for threats, abuse and housing-search relevance. Marketplace items above €30 receive a photo-to-description consistency check. A failed check can keep a draft unpublished and explain what needs attention. Ambiguous results can receive human review; reports and challenges are reviewed by a person. These checks do not make legal or similarly significant decisions about you.

9.4 If we act on your content or your account. Whenever we remove, hide, restrict or suspend something, we send the affected user a statement of reasons setting out what we did and how far it reaches, the facts we relied on, whether automated tools were involved in detecting or deciding, the rule or law we relied on, and how to challenge the decision. A publication check that keeps a new draft unpublished also shows the relevant reason and correction or review route.

9.5 Challenging a decision. Email dsa@plekko.eu within six months of the decision and we will review it and reply. Plekko is a micro enterprise, so the Digital Services Act's internal complaint-handling and out-of-court dispute-settlement obligations for larger platforms do not apply to us. The route above is offered voluntarily and does not affect your right to go to court, or to complain to the Autoriteit Consument & Markt.

9.6 Transparency. As a micro enterprise, Plekko is exempt from the Digital Services Act's periodic transparency-reporting duties. If that changes, we will publish the required reports here.

9.7 Serious harm. If we become aware of information suggesting that a criminal offence involving a threat to someone's life or safety has taken place, is taking place or is likely to, we will inform the relevant authorities, as Article 18 of the Digital Services Act requires.

Deals and events come from organisations we check against public records and official sources before publication. Checking confirms stated facts; it is not an endorsement or a guarantee, and the organisation remains responsible for what it offers.

Plekko shows no paid advertising and contains no affiliate links. Deals and events are selected editorially and no organisation can pay for placement. If this changes, any sponsored or commercially placed item will be clearly labelled "Sponsored" together with the name of the organisation paying for it, before you interact with it.

Plekko does not currently share any of your personal data with partner organisations. Plekko has a separate organisation application portal where prospective partners can create an organisation account and submit information for review. That portal does not give partner organisations access to student personal data. If we introduce a feature that shares student data with a partner, we will ask for your explicit consent first, tell you exactly what would be shared and why, and let you withdraw at any time.

You can permanently delete your account at any time, from Profile → Edit profile → Delete account in the app, or from the account-deletion page on plekko.eu.

Your profile and personal details are removed straight away, and a background process then deletes or anonymises the rest of your account data and files. We keep a minimal record of moderation decisions and of the deletion itself, for the periods set out in our Privacy Notice.

We may suspend or close accounts that break these Terms. Serious breaches — content involving children, fraud or scams — mean immediate closure and may be reported to the police. If we suspend or close your account you will receive a statement of reasons under section 9.4 and may challenge it under section 9.5.

You may stop using Plekko and delete your account at any time.

Plekko is provided as it is, and we do not promise that it will always be available or free of errors.

We are liable to you for damage caused by our failure to meet our obligations under these Terms, in accordance with Dutch law. We are not liable for what other users do — including the accuracy of their listings, their conduct, or any agreement you reach with them — because we are not a party to those agreements.

Nothing in these Terms limits our liability for damage caused intentionally or by conscious recklessness, for death or personal injury, or any liability that Dutch law does not permit us to limit. Nothing in these Terms affects your mandatory rights as a consumer.

If we make a significant change to these Terms, we will tell you in the app at least 30 days before it takes effect. If you do not accept the change, you may stop using Plekko and delete your account at any time before it takes effect, at no cost.

Where a change alters the substance of our agreement — for example if we introduced a fee, broadened the licence you give us over your content, or added a new kind of data processing — we will ask you to accept the new version rather than simply notifying you. Every version we have published stays available, and you can always retrieve the version you accepted.

These Terms are governed by Dutch law. This does not deprive you of the protection of mandatory rules of the country where you live.

Disputes may be brought before the court that has jurisdiction under the applicable rules — for consumers in the EU, that includes the courts of the place where you live. Where the law allows us to propose the courts of Amsterdam, you may within one month of us invoking that choice tell us in writing that you prefer the court that would otherwise have jurisdiction.

Arkstasis, a Dutch sole proprietorship trading as Plekko. KvK 42057592. VAT NL005462594B13. Registered business address: Torenlaan 5, 1402 AT Bussum, the Netherlands.